🚚 SHIPPING POLICY — True Buy

Orders from True Buy typically process within 1–3 business days. Processing may take longer during holidays or peak sale periods.

After shipment, you will receive tracking information. Tracking updates may take 24 hours depending on carrier scanning.

Delivery time within the United States is usually 3–7 business days. Weather conditions, operational delays, or seasonal congestion may affect these estimates.

Shipping fees are calculated automatically at checkout based on package weight, distance, and shipping method. Perfumes require protective packaging, which we ensure through careful handling.

If your package is marked delivered but is missing, check mailboxes, parcel lockers, neighbors, or building offices before contacting support.

We cannot replace or refund shipments sent to incorrect addresses entered by the customer. Please verify your address carefully before ordering.

If your package arrives damaged or missing items, contact us immediately with photos. We will resolve the issue quickly through replacement or refund.

Address: 5267 Barker Cypress Rd, Ste unit 6, Houston, TX 77084

Email: help.truebuy@outlook.com